Shipping Policy

Last Updated: September 22, 2026

Thank you for shopping with Evoraa.

This Shipping Policy explains how we process and ship orders placed through tryevoraa.com.

1. Order Processing

Orders are generally processed within 1–3 business days after your order is placed.

Orders are not normally processed or shipped on weekends or holidays.

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing times may be longer.

2. Shipping & Delivery

After your order has been processed, shipping times may vary depending on your destination, shipping method, carrier, fulfillment location, customs processing, and other circumstances.

Estimated delivery times shown at checkout or communicated with your order are estimates and are not guaranteed delivery dates.

For international orders, delivery may take additional time due to customs clearance and local carrier processing.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has been shipped.

4. Worldwide Shipping

Evoraa offers shipping to customers in various locations worldwide.

Availability of shipping may depend on the destination country, product, carrier, and applicable restrictions.

Customers are responsible for providing a complete and accurate shipping address at checkout.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Evoraa does not control customs policies, fees, inspections, or clearance times in destination countries.

6. Customs Delays

International shipments may be delayed because of customs inspections, import regulations, weather, carrier delays, holidays, or other circumstances beyond our reasonable control.

Evoraa cannot guarantee a specific delivery date for international orders.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you realize that your shipping address is incorrect, please contact us as soon as possible at:

support@tryevoraa.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

8. Lost or Stolen Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area

• With household members

• With neighbors

• With your building's management or reception

• With the applicable shipping carrier

If you still cannot locate your package, please contact us at support@tryevoraa.com so we can review the situation and determine what assistance may be available.

9. Damaged Packages

If your package arrives damaged, please contact us within 14 days of delivery.

Please provide:

• Your order number

• Photos of the shipping package

• Photos of the damaged product

• A description of the damage

Send this information to support@tryevoraa.com.

We will review the information and work with you to determine an appropriate solution.

10. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on your destination, shipping method, order size, and other factors.

11. Delivery Delays

Evoraa is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Customs delays

• Government restrictions

• Holidays

• Incorrect or incomplete shipping information

• Unexpected transportation delays

• Other events beyond our reasonable control

We will make reasonable efforts to assist customers when delivery issues occur.

12. Order Cancellation

If you want to cancel your order, please contact us as soon as possible at support@tryevoraa.com.

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed before an order is processed or shipped.

If your order has already shipped, you may need to follow our Refund & Return Policy.

13. Contact Us

If you have questions about shipping or delivery, please contact us:

Tryevora LLC / Evoraa
304 S Jones Blvd
Las Vegas, NV 89107
United States

Email: support@tryevoraa.com
Phone: (808) 435-5278

Website: tryevoraa.com

Customer Support: Available 24 hours a day.